Customer Services

Project Management and Implementation

Our professional staff implements the complete Enterprise Software application suite, or modules thereof, in single manufacturing plants, multiplant operations and vertically integrated plants with distribution centers.

JOMAR provides project management assistance to our customers’ project team and their end-users

The Conference Room Pilot (CRP) implementation methodology has been successfully used by our customers in the past to:

Review the customers' business requirements and to compare them with the available functions of JOMAR's Enterprise Software modules selected by our customer
Determine the essential software customization required
Define the project scope and the necessary data base conversion
Identify the integration of third party software and our customers' in-house systems
Establish the major tasks for our customers’ and JOMAR's project teams
Identify the tasks for the users to update manufacturing documents
Develop a project implementation plan and set-up a budget for management approval

Software Upgrades

Software enhancements, based on current technology, are provided on a regular basis. New Software Releases combine the software enhancements for upgrading our customers’ installation based on their business requirements and approved budgets.

Software Application Training

Education and training is provided for our customers' management, project teams, end-users and IT staff in the application and use of JOMAR's Enterprise Software. Training can be conducted at the customers' site and over the Internet, or at the JOMAR U.S. and Canadian offices.

Technology Sessions

Technology sessions are provided for our customers' IT staff in the selection, installation and set-up of the chosen platform. Emphasis is placed on new IT capabilities using the Internet and mobile software to streamline our customers' domestic and global business operations. Special hands-on training sessions are also provided for JOMAR’s web-based software and multi-platform technology.

The Professional staff of JOMAR's Canadian and U.S. service companies, and other service affiliates engaged by JOMAR SOFTCORP INTERNATIONAL to implement and support the web-based Enterprise Software application suite in our customers' domestic and global business locations.

The professional staff of JOMAR's U.S. and Canadian companies have considerable experience in implementing Enterprise Software Solutions for diverse business operations in a range of industry sectors.

The multplatform host server facility in JOMAR's Software Development and Customer Service Center are used during CRP sessions (over the Internet) to allow our customers more time in choosing the desired platform.


	“Reliable customer services for advanced ERP Software released in 1982 and web-based Enterprise Software for open architecture IT solutions since 2000”